Australian Shipping Only

Our store is currently available only for Australian customers.

If you live outside of Australia, please feel free to contact us using the link below and we will be in touch with you very soon.

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We are extremely proud of the quality of our products and we endeavour to ensure that our customers are too! Upon receiving your purchase, we recommend closely inspecting the items delivered to ensure that the items match those listed on your order confirmation. You are entitled to a replacement or a full refund for an item that has been incorrectly delivered or for any item with a major defect and/or has been damaged in transit, so long as your claim is made within a reasonable period of time after the item has been delivered. Please review our Refunds and Returns Policy for further information before completing this form.

Should you experience an issue with the body or motor of your machine within 2 years of your date of purchase, you may be entitled to a warranty claim. Please review our Warranty Policy for further information and contact your closest Authorised Service and Warranty Agent; details available from the Stockists and Servicing section of our website.

Please note, this claim form is only applicable to those items purchased through the Pacvac online store. If you wish to make a claim for an item that was not purchased through Pacvac’s online store, please contact your place of purchase.

Customer's Details

Customer's Address

Order Details

Claim Details

Please enter the quantity of each item being returned, the relevant product code and choose a reason from the drop down menu.

Serial Numbers

Items must be returned in the condition received by you with all original accessories and / or manuals.

Items being returned should be addressed to:

Pacvac Pty Ltd
7 Mackay Street
Kewdale WA, 6105, Australia

The following items must be included with your returned package:

  • Return address clearly listed on the outside of the package.
  • Order number clearly listed on the outside of package.
  • A printed copy of the proof of purchase.
  • The original copy of your Australia Post receipt.